Fairland Group Privacy Policy

Version 1.0
Update date : October 21, 2025
Effective date : October 21, 2025
Fairland Group and its affiliates (collectively the “Fairland”, “us” “our” or “we”) understand the importance of your privacy to you and will respect your privacy.
The Fairland Group Privacy Policy ("this Policy") describes how we might collect, store, use,and/or share personal information when you interact with us.
This Policy applies to the website that we provide, and the extensions thereof. By referring to both websites collectively as "Platforms," we aim to provide a unified and clear framework for you to understand our data processing practices across different service scenarios. This unified terminology simplifies the complexity of the policy, ensuring that you receive consistent privacy protection information regardless of which of our websites you use.
If a separate privacy policy or user service agreement exists for a specific product or service, the privacy policy or user service agreement for that product or service will prevail. If the privacy policy or user service log for the product or service is not covered, this Policy shall prevail. If one of our affiliated companies uses the products or services provided by us in their products or services but does not set up a separate privacy policy, this Policy shall also apply to such products or services.
Unless otherwise agreed, the terms used in this Policy shall have the same meaning as those defined in the User Service Agreement.
Please note that this Policy does not apply to information collected through other means, such as offline channels or any other website operated by the company or any third party. Additionally, any third-party application or content (including advertisements) that may link to or be accessible from this website is not covered by this Policy.
This policy is not intended to override the terms of any contract you have with us, nor any rights you may have under other applicable data privacy laws.
Please take a moment to familiarize yourself with our privacy protection practices. If you have any questions or concerns, please contact us at sales@fairlandgroup.com.

I. How We Collect and Use Your Information

Personal information is all kinds of information relating to an identified or identifiable natural person, recorded electronically or by other means, excluding information that has been anonymized. Please note that the definition of "personal information" (or "personal data" and other similar expressions) may vary from country to country or region to region, so please refer to the laws and regulations related to the protection of personal information in your region.

Information We Collect From You

1.1 Contact and Inquiry Submission

When you fill out our online form to contact us or request information about our products, you may provide details such as your name or nickname, email address, phone number, and country or region. You may also include a message describing your needs, indicate which products you are interested in, and specify your intended product preferences. We collect this information so that we can respond to your inquiries, connect you with an appropriate sales representative, and provide tailored product or service information based on your expressed interests.

1.2 Account Creation and Management

When you create an account on our e-commerce platform (store.igarden.ai), we need to collect your personal information to complete the registration process. This includes your name, email address, and password. Your password will be stored in an encrypted (hashed) format to ensure its security. We use this information to create and secure your account, manage your profile, facilitate future logins, and process your password reset requests. Providing accurate account information is fundamental to ensuring we can provide you with continuous and secure service.

1.3 Order Processing and Fulfillment

To process and fulfill your orders on our e-commerce platform, we need to collect specific information related to the transaction. This includes:

Contact Information: Your name, email address, and phone number for order confirmation and communication.
Shipping and Billing Information: Physical addresses for product delivery and invoicing. You can add or modify these addresses in your account management page.
Order Details: The products you purchased, order value, transaction history, and items in your shopping cart.

We use this data to process payments, arrange for shipping and delivery, communicate order status updates to you (such as shipment notifications), and handle returns or customer service issues related to the purchase.

1.4 Payment Information

We take the security of your financial information very seriously. Therefore, we do not directly collect or store sensitive financial information, such as full credit card numbers. When you make a payment, you will be directed to the page of our third-party payment processor, which complies with industry security standards (such as PCI DSS). We will only receive limited information from the payment processor related to your transaction, such as a transaction ID, payment status, and the last four digits of your card number for verification purposes. This information will be used to confirm your order, for record-keeping, and to process refunds. Clearly stating that we do not store full payment details is not only to enhance user trust but is also a key risk management measure that can effectively reduce our compliance burden and the risk of data breaches.

1.5 Customer Support Communications

When you contact us through the customer service chat function on our platform, whether you are a logged-in user or a visitor, we will collect the information you submit to initiate the conversation, including your name and email address. We will also collect all information you provide during the communication, including the chat history and any files or photos you choose to upload. This information will be used to investigate and respond to your inquiries, resolve any issues you encounter, and to improve the quality of our customer service.

1.6 Product Reviews and Other User-Generated Content

We provide you with the functionality to post reviews and comments on product pages. When you submit a product review or other user-generated content, we collect the information you provide, which may include your username, the content of your review, and any related images or media you submit. Please be aware that the information you submit may be publicly posted on our platform and will be visible to other users. Therefore, please exercise caution when submitting any information you do not wish to be made public.

1.7 Direct Marketing and Promotions

On our platform, you have the opportunity to subscribe to our marketing emails to receive information about new products, promotions, and special offers. For this purpose, we will collect your email address. In accordance with applicable laws, we will only send you such marketing communications with your explicit consent. You have the right to unsubscribe at any time. You can easily withdraw your consent by using the "unsubscribe" link provided in every marketing email or by contacting us.

Information Automatically Generated and Collected

2.1 Website Usage and Search Activity

When you visit our Platforms, certain information is collected automatically by our systems. This may include technical details such as your IP address, browser type, operating system, the pages you visit, the time and date of your access, and the website that referred you to us. On our e-commerce platform, we also collect information about the products you have viewed, items you have added to your cart (even if the purchase is not completed), and the search query terms you enter in the site's search box.
This information helps us operate, maintain, and improve the functionality and performance of our Platforms, understand how visitors engage with our content, personalize your shopping experience (for example, by providing relevant product recommendations), and ensure the security and reliability of our services.

2.2 Cookies and Similar Technologies

We use cookies or similar tracking technology, such as web beacons, clear gifs, pixel tags, and single-pixel gifs, to enhance your experience when visiting our platforms. A cookie is a small file containing small blocks of data which are placed on the hard drive of your computer. They are then sent back to the website on each subsequent visit. Cookies serve useful functions because they enable web servers to recognize a user’s device or to track a user's browsing activity.
Fairland uses cookies primarily to enhance your experience when visiting our Platform or using our Platform Services, to provide you with customized display options, to provide statistical reports on web activity, or to secure software and website security requirements. We also use cookies to preload relevant content. These cookies do not capture personal email addresses or any personal information.
You can manage the cookie setting and disable non-essential cookies at any time on our platforms. For more information regarding how we use cookies, please refer to our Cookie Policy.

Information From Third Parties

In some cases, we may receive information about you from third-party sources, such as our business partners or service providers who assist us in processing your inquiries. We may also use publicly available sources to verify or supplement the information you have provided. This helps us confirm the accuracy of your contact details, improve the quality of our responses, and provide you with more relevant product or service information.

II. How We Share Your Information

Third-Party Service Providers

We may disclose or share your information with third-party service providers that support the provision of our products and services. These providers may include third-party professional service providers, cloud hosting providers, customer service providers who process your personal information on our behalf, and partners essential for e-commerce operations. Specifically, to support the operation of the e-commerce platform, we share information with the following categories of service providers:

Payment Processors: To securely process your payments, we share transaction information with third-party payment gateways.
Logistics and Delivery Partners: To deliver the products you have ordered, we share your name, shipping address, and contact information with our courier and shipping partners.
Customer Support Platform Providers: Our customer service chat function may be supported by a third-party provider, with whom we share your contact details and communication history to provide you with support.
Marketing and Analytics Providers: With your consent, we may share contact information with marketing platforms to manage our email newsletters and share website usage data with analytics partners to understand user behavior.

We will only share personal information that is necessary for the provision of products and services. We will also enter into strict confidentiality agreements with the companies, organizations and individuals with whom we share personal information, requiring them to process personal information in accordance with our instructions, this Policy and any other relevant confidentiality and security measures. Where the sharing of your data is based on consent, you have the right to refuse to consent to the sharing of your personal information with third parties. Please note that if you refuse to consent to the sharing of information with third parties, you may not be able to use the specific corresponding features. By explicitly listing these categories of partners, we aim to increase transparency while maintaining operational flexibility, which is a recognized industry best practice that meets regulatory requirements and avoids the problem of frequent policy invalidation due to frequent supplier changes.

Business Transfers

We may transfer your data to a buyer or other successor in the event of a merger, acquisition, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Fairland's assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal information held by us may be among the assets transferred.

Compliance

We may share your personal information in certain circumstances, including:

To law enforcement authorities, government or public agencies or officials, regulators, and/or any other person or entity with appropriate legal authority or justification for receipt of such information, if required or permitted to do so by law or legal process;
When we believe disclosure is necessary or appropriate to prevent physical harm or financial loss, or in connection with an investigation of suspected or actual fraudulent or illegal activity;
When the information is required for the prevention, investigation, detection or prosecution of criminal offences or the execution of criminal penalties, or for the enforcement of civil law claims.

III. Notice for Data Subjects in the EU/EEA Region

This section is for users in the EU/EEA region.

Data Processing

The table below provides the ways we use users' data and the legal bases we rely on. Clearly defining the legal basis for each processing activity is a core requirement of the GDPR, and this table is intended to demonstrate our compliance in a clear and auditable manner.

Purpose

Categories of Personal Data

Legal Basis

Responding to contact or inquiry form submissions and connecting you with an appropriate sales representative

Name or nickname, email address, phone number, country/region, message content, products of interest, intended product preferences

Legitimate interests: to respond to your request and provide relevant information

Operating and improving website functionality, ensuring security, and analyzing visitor interactions

IP address, browser type, operating system, referring/exit pages, date and time of visit, pages viewed, search terms entered, search results viewed

Legitimate interests: to maintain and secure our website and improve user experience

Creating and managing user accounts on our e-commerce platform

Name, email address, password (hashed), account settings and preferences

Performance of a contract (the contract being the user agreement for providing account services)

Processing and fulfilling customer orders, including shipping and returns

Name, shipping and billing addresses, phone number, email address, order details (products purchased, price), transaction ID

Performance of a contract (the sales contract)

Processing payments for purchases

Transaction information (transaction ID, payment status, partial card details). Note: Full financial data is processed by our third-party payment gateway.

Performance of a contract

Providing customer support and responding to inquiries via chat or email

Name, email address, communication records, and any files or images uploaded by the user

Legitimate interests (to provide effective customer service); Performance of a contract (if the inquiry relates to an order)

Displaying user-submitted product reviews and comments

Username/nickname, review content

Consent (by submitting a review, the user consents to its publication)

Sending direct marketing communications and newsletters

Email address

Consent (requires explicit, opt-in consent)

Personalizing user experience and providing product recommendations

Browsing history, products viewed, items added to cart, search history

Legitimate interests (to improve our services and provide a better user experience)

Your Rights

Data subjects enjoy certain rights under the GDPR. This section describes your rights and how you may exercise them. Please note that for security reasons, we may have to verify your identity before processing your requests.
Right to Access Personal Information: You have the right to access your personal information in accordance with applicable laws and regulations. You can exercise this right by emailing us at sales@fairlandgroup.com .
Right to Data Portability:You have the right to obtain a copy of your personal information and you can do so at any time by contacting us at sales@fairlandgroup.com and we will respond to your request within 15 business days. Provided that it is technically feasible for us to do so, for example by matching data interfaces, we can also transfer a copy of your personal information directly to the third party you specify at your request.
Right to Rectification of Personal Information: If you discover that we have processed your personal information incorrectly, you have the right to request that we make corrections. You can exercise this right by emailing us at sales@fairlandgroup.com.
Right to Data Erasure/Deletion: You have the right to request that the Company delete any of your personal information that we collected from you and retained, subject to certain exceptions. You may make a request to us to delete personal information in the following cases:

We collect and use personal information in violation of laws and regulations;
Our processing of personal information is in breach of the agreement with you;
We collect and process your personal information without your consent;
You no longer use our products or services, or you cancel your account;
We no longer provide products or services to you; or
You request the deletion of your account.

You can exercise your right by sending your request to sales@fairlandgroup.com. If we respond to your request for deletion, we will also simultaneously notify the entities (if any) from which we obtained your personal information to request its prompt deletion, unless otherwise required by law or regulation, or unless such entities have your independent authorization. If immediate deletion is not possible (for example, because your Personal Information has been stored in backup archives), then we will securely store your Personal Information and isolate it from any further processing until deletion is possible.
Right to Restriction of Processing: You may limit our processing of your personal information in the following circumstances:

when you question the accuracy of the personal information we have collected about you, or when we are verifying the accuracy of the personal information in question;
when you believe that our processing of your personal information is unlawful;
when we no longer need your personal information in question for the processing purposes set out in this Policy, but you need that personal information for legal claims;
when the legal basis for processing your personal information is in the public interest, or in the legitimate interests of us and third parties.

You can exercise your right by sending your request to sales@fairlandgroup.com.
Right to Refuse Automated Decision-Making: Under the GDPR, you have the right to not be subjected to decisions made by automated processing, including profiling, where the decision has a significant legal impact on you. We do not process your data in this manner. Please contact us by emailing us at sales@fairlandgroup.com if you have any questions or concerns.
Right to Object Processing of Personal Data: You have the right to adjust the scope of the personal information we continue to collect or withdraw your authorization at any time, and when you withdraw such consent or authorization, we will no longer process the corresponding personal information and will not be able to continue to provide you with the services for which you have withdrawn your consent or authorization. Your adjustment of the scope of your authorization will not affect the processing of your personal information by Fairland based on your consent or authorization prior to the adjustment.
Right to Object to Direct Marketing:You have the right to object to the processing of personal information for direct marketing purposes. You can exercise this right by emailing us at sales@fairlandgroup.com. If you have previously subscribed to receive our marketing emails but no longer wish to receive them, you can unsubscribe by following the instructions in our marketing emails.
Right to Withdraw Consent: Where we rely on your consent to process your data, you have the right to withdraw consent you have provided to us at any time, and we will stop further processing. You can always provide your consent to us again at a later time. You can send the request to sales@fairlandgroup.com.
Right to Complain: If you are unable to exercise your rights as described above, or if you believe that Fairland has violated any laws, administrative regulations, or agreements with you regarding the processing of your personal information, you may contact us through the channels set forth in this Policy. You also have the right to lodge a complaint to an applicable supervisory authority or other regulators if you are not satisfied with our responses to your requests or how we manage your personal information. A list of and more information about the EU/EEA Data Protection Authorities can be found here: https://www.edpb.europa.eu/about-edpb/about-edpb/members_en. We encourage you to first or also reach out to us at sales@fairlandgroup.com, so we have an opportunity to address your concerns directly.

IV. Notice for Data Subjects in California

This section is for users in California.

Data Collection

The table below sets out the categories of personal information we have collected from users within the last twelve (12) months. This table has been expanded based on the operations of our website to ensure comprehensive compliance with the disclosure requirements of the California Consumer Privacy Act of 2018 (CCPA) and its amendments. Failure to update this table to reflect new data collection and sharing activities would result in a non-compliant policy for California residents using the new website.

Purpose

Information Details

Data Sharing

Identifiers

Name or nickname, email address, phone number, country/region, shipping address, billing address, IP address, account username.

Yes, shared with service providers who assist in processing inquiries, payment processors to facilitate transactions, and logistics partners for order fulfillment.

Commercial Information

Products of interest, intended product preferences, inquiry or message content, records of products or services purchased, obtained, or considered; purchasing or consuming histories or tendencies; cart contents.

Yes, shared with service providers and business partners to respond to requests, provide relevant product information, process orders, and for marketing and analytics purposes.

Internet or Other Electronic Network Activity Information

Such as product pages viewed, search queries, and interactions with advertisements.

Yes, shared with website analytics and hosting service providers to operate, maintain, and improve the website. [Note: Use of certain analytics/advertising technologies may constitute a "share" under the CCPA].

Geolocation Data (inferred)

Inferred from IP address or provided country/region.

No/Yes, shared with service providers for analytics and content localization.

Audio, electronic, visual, or similar information

Images or files uploaded to customer support.

Yes, shared with our customer support platform provider.

Inferences drawn from other personal information

Profile reflecting a person's preferences, characteristics, and behavior, such as product interests.

No/Yes, used internally for personalizing experience; may be shared with marketing partners.

“Do Not Track” (DNT) signals

We do not track its Users over time and across third party websites to provide targeted advertising and therefore does not respond to Do Not Track (DNT) signals. However, some third- party sites do keep track of your browsing activities when they serve you content, which enables them to tailor what they present to you. If you are visiting such sites, your browser may include controls to block and delete cookies, web beacons and similar technologies, to allow you to opt out of data collection through those technologies.

Your Rights

Users enjoy certain rights under the California Consumer Privacy Act of 2018 (CCPA) and its amendments. This section describes your rights and how you may exercise them. The following rights may be exercised by you directly or by the request of your representative. Please note that for security reasons, we may have to verify your identity before processing your requests.
Right to Know and Access: You have the right to access your personal information and request us to disclose certain information to you about our processing of your personal information over the past 12 months. Once we receive and confirm your verifiable consumer request, we will disclose to you:

The categories of personal information we collected about you.
The categories of sources for the personal information we collected about you.
Our business or commercial purpose for collecting or sharing that personal information.
Whether we share or sell your personal information, and if so, the categories of third parties with whom we share that personal information.
The specific pieces of personal information we collected about you (also called a data portability request).

If we disclose your personal information for a business purpose, we will identify the personal information categories that each category of recipient obtained.
If you wish to access and edit your personal information, you can exercise this right by emailing us at sales@fairlandgroup.com.
Right to Data Portability: You have the right to obtain a copy of your personal information and you can do so at any time by sending your request to sales@fairlandgroup.com and we will respond to your request within 15 business days. Provided that it is technically feasible for us to do so, for example by matching data interfaces, we can also transfer a copy of your personal information directly to the third party you specify at your request.
Right to Rectification of Personal Information: If you discover that we have processed your personal information incorrectly, you have the right to request that we make corrections. You can exercise this right by emailing us at sales@fairlandgroup.com.
Right to Erasure/Deletion: You have the right to request that the Company delete any of your personal information that we collected from you and retained, subject to certain exceptions. You may make a request to us to delete personal information in the following cases:

We collect and use personal information in violation of laws and regulations;
Our processing of personal information is in breach of the agreement with you;
We collect and process your personal information without your consent;
You no longer use our products or services, or you cancel your account;
We no longer provide products or services to you; or
You request the deletion of your account.

You can send your request to sales@fairlandgroup.com. If we respond to your request for deletion, we will also simultaneously notify the entities (if any) from which we obtained your personal information to request its prompt deletion, unless otherwise required by law or regulation, or unless such entities have your independent authorization. If immediate deletion is not possible (for example, because your Personal Information has been stored in backup archives), then we will securely store your Personal Information and isolate it from any further processing until deletion is possible.
Right to Opt-out of the Selling or Sharing of Personal Information: California Consumers have the right to opt-out of the “sale” of your Personal Information for monetary or other valuable consideration. We do not knowingly sell your personal information, yet our use of tracking technologies may be considered a "sale"/ "sharing" under California law. If you are a California Consumer and would like exercise your Right to Opt-Out of Sale or Sharing, please submit your request by pressing Do Not Sell or Share My Personal Information button at the bottom of the page or emailing us at sales@fairlandgroup.com. Alternatively, where available, you may enable a universal tool such as the global privacy control ("GPC”) on your browser that automatically communicates your opt-out preferences.
Sensitive Information: We do not process or disclose any sensitive information for purposes beyond providing you with the services you requests, which may include the provision of our goods and services, optional features you may choose to enable, and any programs you choose to participate in.
Non-Discrimination: We will not discriminate against you for exercising any of your CCPA rights. Unless permitted by the CCPA, we will not:

Deny you goods or services.
Charge you different prices or rates for like-goods or services, including through granting discounts or other benefits, or imposing penalties.
Provide you with a different level or quality of like-goods or services.
Suggest that you may receive a different price or rate for like-goods or services or a different level or quality of like-goods or services.

“Shine the Light”: California's "Shine the Light" law (Civil Code Section § 1798.83) permits users of our websites, other products, services and platforms that are California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. You can submit the request by contacting us at sales@fairlandgroup.com.

V. Notice for Data Subjects in Australia

This section is for users in Australia.

Collection of Personal Data

If you provide personal information to us while located in Australia, you must ensure that it is lawful for you to disclose that information under the Privacy Act 1988 (Cth). We will process your personal information only for legitimate purposes and in accordance with the Australian Privacy Principles (APPs).

Cross-Border Disclosure

In compliance with the Privacy Act 1988 (Cth) and the APPs, any personal information collected in Australia that is disclosed to an overseas recipient will be handled in accordance with the APPs, or the recipient will be subject to privacy laws equivalent to or more stringent than the APPs. We will take reasonable steps to ensure that overseas recipients do not breach the APPs in relation to your information. Your personal information will only be disclosed to support the primary purpose for which it was collected, unless an exception applies.

Data Retention

Personal information will be retained only as long as necessary to fulfill the purposes for which it was collected, or as required or permitted by law. In particular, personal information may be retained for an additional twelve (12) months following the end of any applicable legal limitation period, to allow sufficient time to respond to potential claims.

Your Legal Rights

If you have any complaint, you may contact us by emailing us at sales@fairlandgroup.com. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) via https://www.oaic.gov.au/contact-us.

VI. Children’s Data

We define “children” as individuals (i) under the age of 16 residing in the EU/EEA, (ii) anyone under 13 residing in all other regions, or (iii) individuals who qualifies as “children” under the applicable data protection laws of their respective jurisdiction.
We do not knowingly collect personal information from children. Children may not send us personal information such as their names, address, phone numbers, email address, etc., unless permitted by local law and their guardians have given their consent. We will only use or publicly disclose personal information collected from children with the consent of their guardians as permitted by law, with the consent of the guardian, or as necessary to protect the child.
We do not sell or share children’s data under the definition of the California Consumer Privacy Act (CCPA) and its regulations.
If we become aware that we have collected personal information from a child without the consent of the child's guardian, we will delete the data as soon as we are aware of it. If you believe that we may improperly hold personal information from or about a child, please contact us.

VII. Data Retention and Security

Data Retention

We will only store your personal information for as long as necessary for the purposes described in this Policy and for as long as required by law, regulation and supervision, unless there is a mandatory retention requirement by law. We employ a differentiated data retention strategy to reflect the legal and business needs for different data types. For example, transaction data related to customer orders (such as invoices, order history, and shipping records) will be retained for a longer period to comply with financial, tax, and other legal obligations. In contrast, data used for marketing purposes (such as your subscription preferences) will be retained only as long as you remain subscribed. This granular approach ensures we do not retain data longer than necessary, adhering to the principles of data minimization and storage limitation, which demonstrates our mature data governance practices.
If we terminate the service or operation, we will promptly stop the activities of continuing to collect your personal information, and, unless otherwise required by applicable laws and regulations, delete or anonymize your personal information. Where the immediate deletion is not possible, for example, because your Personal Information has been stored in backup archives, then we will securely store your Personal Information and isolate it from any further processing until deletion is possible. If we anonymize your personal information (so that it can no longer be associated with you), we may use this information indefinitely without further notice to you.

Data Security

We have taken reasonable and practicable security measures, consistent with industry standards, to protect your information from unauthorized access, disclosure, use, modification, damage or loss of personal information. We take the following steps to keep your data secure:

Using encryption technology to improve the security of personal information, protected by SSL protocol encryption when exchanging data between your browser and the server, providing HTTPS protocol for secure browsing;
Use of trusted protection mechanisms to prevent malicious attacks on personal information;
Deploy access control mechanisms and make every effort to ensure that only authorized personnel have access to personal information;
Conducting security and privacy training courses to enhance employees' awareness of the importance of protecting personal information;
Specialized data compliance management systems, processes and organizations are in place to safeguard information. For example, we strictly limit the scope of people who access information, require them to comply with confidentiality obligations, and conduct audits.

We will take all reasonably practicable steps to ensure that no unrelated personal information is collected. We will retain your personal information only for the shortest period necessary to achieve the purposes described in this Policy, unless otherwise required by the laws and regulations of your location.
The Internet environment is not 100% secure and we will endeavor to ensure or warrant the security of any information you send us. If our physical, technical, or administrative safeguards are compromised, resulting in unauthorized access, public disclosure, tampering, or destruction of information, resulting in damage to your legal rights and interests, we will assume appropriate legal liability.
After the unfortunate occurrence of personal information security events, we will strictly follow the requirements of the laws and regulations of your location and inform you in a timely manner of: the basic situation and possible impact of the security event, the disposal measures we have taken or will take, the suggestions you can independently prevent and reduce the risk, the remedial measures for you, etc. We will promptly inform you of the event-related situation by email, letter, telephone, push notification, etc. When it is difficult to inform the subject of personal information one by one, we will take a reasonable and effective way to issue an announcement. At the same time, we will also take the initiative to report the disposal of personal information security incidents and fulfill the obligations stipulated in other laws and regulations in accordance with the requirements of regulatory authorities.

VIII. International Data Transfer

As we provide our Products or Services through resources and servers around the world, we process and back up personal data through a global operating and control infrastructure. Currently, we use cloud servers deployed in the Alibaba Cloud to process personal data of users in the United States, the United Kingdom and the European Economic Area (EEA).
We rely on multiple legal basis to lawfully transfer personal data around the world. These include your consent (if applicable) and EU Commission approved model contractual clauses, which require certain privacy and security protections. You may obtain copies of the model contractual clauses by contacting us.
We are subject to the oversight of the US Federal Trade Commission and remains responsible for personal data that we transfer to others who process it on our behalf as described in “HOW DATA IS SHARED AND DISCLOSED” section. If you have a complaint about our international data transfer, please contact us by means described in “CONTACT INFORMATION” section. You may make a complaint to the competent regulatory authority in your jurisdiction.

IX. Updates to the Privacy Policy

This Policy may be updated to provide you with better service and as our business evolves. However, we will not reduce your rights under this Policy without your consent. We will notify you of updates to this Policy by posting updated versions on our website and by appropriate means before they become effective, and we invite you to visit our Platform to keep up to date with the latest Privacy Policy.
We will also provide more prominent notice of material changes (we will provide specific notice of changes to our Policy, including, but not limited to, a special notice on the viewing page). Material changes within the meaning of this Policy include, but are not limited to:

Significant changes in our service model, such as the purpose of processing personal information, the type of personal information processed, and the way personal information is used;
Significant changes in our ownership structure, organizational structure, etc. such as changes in ownership due to business restructuring, bankruptcy and mergers, etc;
Changes in the primary recipients of personal information sharing, transfer or public disclosure;
Significant changes in your rights to participate in the processing of personal information and how they are exercised;
In the event of a change in the department responsible for handling the security of personal information, our contact information and complaint channels; and
When the personal information security impact assessment report indicates a high risk.

We will also keep an older version of this Policy on file for your review.

X. Contact Information

If you have any questions, comments or complaints about our Privacy Policy, or wish to contact us, you can reach us via sales@fairlandgroup.com.
You may contact us at: Room 2315-2317,No.69,Xianlie Road Central, Guangzhou, P.R.China 510095
If you are not satisfied with our response, especially if our processing of personal information has harmed your legitimate rights and interests, you may also file a complaint or report to the regulatory authority in your area.
This version of the Privacy Policy was updated on October 21, 2025 and will become effective on October 21, 2025. Click to review older versions of the Privacy Policy.