Ultimate Customer Experience

QC & Services
<0.2% failure rate target
Adhering to international standards and strict quality management systems throughout pre-production, production, and post-production
  • Senior technical team
    Made up of professionals with more than 20 years of experience in swimming pool heat pumps
  • 3 to 1 service
    At least 3 people are responsible for 1 customer
Authorized Performance
The COP and heating capacity of Fialand variable frequency hot spring swimming pool heat pump have been certified by the German authoritative testing organization Rhine TÜV and comply with European standards EN14511 and EN12102.
Quick response
  • 24/7
    Online Service
  • 24
    Failures response within 24 hours
  • 72
    Solutions provided within 72 hours
  • 72
    Main spare parts express delivery within 72 hours
OTA Support
iGarden AIoT Service System for After-sales
To achieve ultimate customer experience, Fairland designs its products and services as intelligent terminals within a globally networked system.
Our AIoT Service System revolutionizes after-sales support, providing fast and efficient service to our global customers.
  • Faster Response Than Ever

    24/7 Global Service Response

    Real-Time Fault Warnings and Alarms

    Superior Cloud Speed and Stability

  • AIoT Cloud Support

    One-Click Remote Intelligent Control

    Specialized Online Maintenance

    Customized Solutions Within 72 Hours

  • User-Friendly Interactions

    Intelligent Interface and Display

    Instant Online Training

    Simplified 3D Video Tutorials and Solutions

Contact us
  • Mail

    Sales@fairlandgroup.com

  • Hotline

    400 020 6060

  • Fax

    020-87327767

One Family, One iGarden
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